Returns Policy

Thank you for shopping with us. Shopping online can be difficult & we strive to provide you with the best information to help you select the right options.

However, if you are not completely satisfied with your purchase for any reason, you may contact us to resolve the issue. Please see below for more information on our return policy.

Please choose carefully as we do not offer cash refunds for incorrect or unwanted purchases.

Exchanges are subject to availability & approval.

- No returns or exchanges on sale items.

- All Afterpay purchases are final.

- Order cancellations will incur a $20 restocking fee.

- Exchange requests must be made within 14 days of purchase.

If you wish to make a return or exchange please first contact us via THIS FORM

After discussion with our teams, if approved you can now return your item(s) to us.

Items must be returned in as-new condition.

Contra Australia
Attn: Returns
139 Charlotte Street  
Brisbane, Queensland 4000  

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

After receiving your return & inspecting the condition of your item, we will process your return, exchange or refund (where applicable).

In the event of faulty, damaged or unavailable items we will offer a full & complete refund.

Please allow at least seven (7) days from the receipt of your item to process your return or exchange.

Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

We will notify you by email when your return has been processed.

If you have questions concerning our return policy, please contact us via:


+61 7 3160 7259